FREE SHIPPING NZ WIDE

24hr next business day service is available for the North Island. In some cases the South Island will also receive their product on the next business day (depending on whether they ordered in the morning or not) otherwise it will usually be there within 48 hours. 
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AUSTRALIA SHIPPING 

TRACKED $10 Flat Rate to Australia for orders under $100

FREE SHIPPING to Australia for orders over $100.  

Delivery expected within 6-12 working days 

Australian Shipping Information & Disclaimer

We will ship your  order as soon as possible, however please allow 1-2 business days for order processing.  

Because NZ Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will be delivered within the target timeframe.

Delivery to areas outside major cities, or where your item is dutiable or is held in customs, may take longer.  

Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost.

We cannot be held responsible / liable for lost or stolen packages once they have been picked up by the courier. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Customers are responsible for providing us with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.

Untracked Delivery: If an extended time has passed and you have not received your item please contact us at [email protected] so we can help you lodge a claim with the courier company.

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100% Genuine Product 

We have the exclusive distribution rights for fLash Eyelash Serum in NZ. You can be assured that if you're buying directly from us or one of the stockists on our store locator then the product is the real thing. 

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We're Here to Help

If you have any queries please get in touch (Mon - Fri 9am to 4.30pm NZST).
Call Toll Free NZ: 0800 545274

Email: [email protected]

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fLash Eyelash Serum 90 Day Guarantee

fLash Eyelash Serum (12 week supply, 2ml size) has a 90 day satisfaction guarantee. If you are not 100% satisfied with the product in the first 90 days you can return it to the place of purchase for a full refund or replacement. For the guarantee to be valid Proof of Purchase is required, the product must be returned and the claim must be made within 120 days of purchase.  

If purchased from this website simply contact us at [email protected] to arrange your return / replacement. Once we’ve received the empty tube and/or any unused product to us we will issue a replacement / full refund via the original payment method. Please note that cost of shipping the return back to us must be paid by the customer.  

The fLASH Eyelash Serum Mini (6 Week Starter Supply, 1ml size) is exempt from this guarantee as the product does not last for 90 days.

fLash Mini Eyelash Serum (6 week supply, 1ml size) Returns Policy

If you experience a negative reaction to the product, or if the packaging is faulty or damaged, please contact us at [email protected] to arrange a return / refund or replacement.  For the guarantee to be valid Proof of Purchase is required and the claim must be made within 50 days of purchase.

Please note that while sensitivities are rare, some users experience mild redness and itchiness if they are a first time user of fLash Eyelash Serum. If this is the case we recommend reducing usage to every 2-3 days until it is phased in.  If sensitivities continue, stop using the product immediately.  If you have any questions feel free to contact us at [email protected]  or see the FAQ’s on our website for more information.

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